Customer Service Award level 1

Our Customer Service Award level 1 has been designed to prepare you for employment and support those who are new to the customer service sector.

It will help improve your knowledge in customer service, providing you with the ability to understand what is required of you in the role or progress onto a higher-level qualification.

This accredited qualification is suitable for you if you are 19+ and interested in improving your knowledge of the importance of customer service including how to satisfy customers’ expectations. It is useful for anyone who is involved in the customer service process as part of their job role (paid or voluntary) and applies to a variety of work environments.

This course is particularly suitable for anyone who is returning to work after a period of unemployment or to those wishing to improve their customer service skills, which is a skill that all employers value, or just to update your information on key current legislation.

You will need to be committed to completing a full day of learning (9 am – 4 pm).